Technical competencies

Personal de Mostrador Farmacéutico

Who is giving health advice behind your counter?

In the Latin American pharmacy sector, counter staff are the face of the business and the customer’s first health contact.

This test assesses whether the candidate balances pharmacological knowledge, service skills and technological command to operate efficiently and safely.

Where counter staff operate

In the last stretch, the only one the customer sees. All the back-room work is decided in that minute of conversation, and a mistake there cannot be fixed later.

01Receiving
02Storage
03Rotation
04Shelf restocking
05Dispensing and advice
06Checkout

The rest of the chain is held by the warehouse

How the chain splits between the two roles is our proposal.

Critical assessment areas

It does not assess theory alone: it measures response in real pharmacy situations.

Knowledge of medicines
Prescription and over-the-counter drugs, indications, side effects and contraindications, for safe dispensing.
OTC · Indicaciones · Contraindicaciones
Customer service and sales
Communication, complaint handling and the ability to recommend based on the patient’s real need.
Pharmacy technology
Pharmacy management systems, digital inventory control and billing tools.
Punto de venta · Inventario digital · Facturación

The selection matrix

Four levels and, with each one, the decision it calls for.

Expert
Deep command of products and regulation. Able to train others.
Immediate leadership: branch management or mentoring
Adapted
Knows the duties and has experience. Works autonomously.
Hire directly: only needs induction to internal policy
Trainable
Basic knowledge with high learning potential.
Short-term investment: needs a training plan
Not suitable
Lacks the minimum fundamentals of the pharmacy sector.
Operational risk: not recommended for the role

What your pharmacy gains

01Less turnoverHire profiles who understand and command the business, and who therefore stay.
02Better serviceSo every customer gets accurate, professional information, which is what builds loyalty.
03Operational efficiencyFewer billing and inventory errors, by validating actual use of the technology.
04Regulatory complianceThe certainty that staff know the health regulations in force in the region.

The counter is the only point in the whole chain where a mistake takes someone’s health with it.

How it is applied

01They get the linkThe candidate opens it on any device. There is nothing to install.
02They answer at their paceOnline, unsupervised, with no software to download.
03The result arrives on its ownIt lands in the company console the moment they finish.

What you get

A report interpreted by a consultant, not a table of scores. It explains what the result means for the specific role you are filling and what is worth asking in the interview.

Tell us which role you need to fill and we will tell you whether this assessment is the right one.